Terms & Conditions

This website is operated by Jade Bailey Interiors. Throughout the site, the terms “we”, “us” and “our” refer to Jade Bailey Interiors. Jade Bailey Interiors offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools, which are added to, the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Occasionally we run offers, promotions and sales online, which adhere to the following guidelines:

  • Offers cannot be used in conjunction with any other email, Internet or product offer.
  • Offers cannot be used with multi-buys or sale items (see exclusions below).
  • Offers are not transferable.
  • Offers with a spend threshold always exclude delivery charges.
  • Offer end dates apply.
  • Offers are at Jade Bailey Interiors sole discretion and are subject to variation or withdrawal without notice.
  • Offers or promotions cannot be applied to previously bought items.
  • All sale items are subject to availability at time of order. Online price includes discount and is not valid in conjunction with any other offer. Sale discount cannot be applied to previously bought items.
  • Online Sales
  • Excluded products from promotions

    • Where a “% off” offer is given, items already on promotion or in our sale are excluded.
    • Jade Bailey Interiors reserve the right to amend our conditions at our discretion and without prior warning.


    • Jade Bailey Interiors makes every effort to publish and advertise the correct prices for its products.  Occasionally we make mistakes and reserve the right to correct pricing information without notice or to cancel orders where the incorrect price has been applied.  We will always inform you if your order has been cancelled for this reason.
    • Prices are correct at time of publishing.
    • It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.

    Returns & Exchanges

    We hope that you are delighted with everything you buy from us, but we also understand that there will be times you need to return items.
    If you’re not happy with something you receive from us for any reason then please email or call us and we will be more than happy to exchange it or refund you. 

    Portrayal of products

    • All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
    • While every effort has been made to portray items accurately, slight variations may occur.
    • Jade Bailey Interiors always carries out quality control on all orders before despatch.

    Copyright, image rights and intellectual property rights

    • All rights, including copyright, image rights and intellectual property rights, for this website are owned by Jade Bailey Interiors.
    • Any use of this website or its contents, including copying in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Jade Bailey Interiors.
    • You may not modify anything on this website for any purpose.

    Safety regulations

    • All products comply with appropriate safety and consumer regulations.
    • If a product is recalled for any reason, you will be contacted.


    • All items are subject to availability.


    • You are entitled to cancel your contract if you wish providing you act within 14 working days of receipt of the goods.
    • If you wish to exercise this right prior to despatch of goods please email jade@jadebaileyinteriors.co.uk
    • If your order has already been despatched please follow our returns information.
    • Your statutory rights are not affected.
  • Window Dressings, Interior Design and Soft Furnishings.

  • At Jade Bailey Interiors we provide a fully bespoke and personal service to our clients. Our handmade curtains, blinds, soft furnishings and upholstery are designed to complement the size, age, character and existing décor of your property. Following our initial consultation, we will find patterns, colours and textures that fit your own personal taste and provide expert advice on styles that will look great in your home.

    These terms will apply to your purchase of any goods and/or services from us and may only be changed with our prior written authorisation. These terms together with your order once accepted by us will constitute the contract between you and us for our supply and your purchase of such goods and/or services.

    • Unless you use our measuring service, goods are manufactured in accordance with the measurements provided by you. If you require to use this service in your home we will charge a £50 upfront fee. This will be deducted from your final invoice on completion.
    • When you place an order with us we will send you confirmation of your order in writing. You must bring any discrepancies in the Order to our notice within 7 days of receiving confirmation of the Order from us. 
    • Any estimation given by us shall not constitute an order and is only valid for a period of 30 business days from its date of issue. We may extend this period at our discretion.
    • At the time of providing our estimate, we will provide you with an estimated turnaround time for works to be completed. However, please be aware most products are bespoke, and the turnaround time can vary and is dependent on order size and will be directly affected during our busy periods.   Once your order is ready, we will ring you to arrange a convenient date for fitting or delivery.
    • We will endeavour to help you choose your fabric from our range. We will supply fabric samples direct from the supplier if you require. If our range is not suitable for you we will make your product with your own supplied material. It is your responsibility to check this fabric for any discrepancies and we cannot be held responsible in any way for any defects, faults of other flaws in materials we have not supplied. We will not be held responsible for the quality of the final product once completed when fabric is not supplied by us. Please ensure you have ordered enough fabric to complete your work required.
    • Payment for fabric and materials are paid in advance and deducted from the final invoice on completion.
    • It should be stated at point of contact which lining you require, whether it be blackout or interlining. For both of these we use a cream colour. If you have a particular requirement for lining colour, you must let us know at the time of placing your order.
    • When using blackout lining on curtains and blinds, please be aware that while we will endeavour to provide a total blackout, there may be an element of light that will possibly be able to make its way through.  This could be down to the positioning of curtain tracks and poles and blind headrails.
    • When we make roman blinds, there will be no machine stitching on the front of the face fabric (unless requested) but in order to hold all the layers of material together we will stitch very small discreet stab stitches along the width of the blind in regular intervals.  When this is done on a blackout roman blind, it can sometimes allow a tiny bit of light to show through these stitches, but we will always try do our best to reduce this from happening. 
    • A fitting service is available in some areas. A quote for fitting of goods is available upon request. Fitting charges are quoted on the basis that we are able to obtain good fixings for the tracks, poles, battens and other fixtures and we are able to obtain unobstructed access to your window or other place of fixing on our first visit for fitting.
    • All Goods remain the property of Jade Bailey Interiors until you have paid in full, including any additional charges.
    • In the unlikely event that you are not happy with your final product, please contact Jade Bailey Interiors within 7 days. Refunds will only be given if the product does not match the requirements agreed or is faulty. The product will need to be returned for inspection and the next step determined. Jade Bailey Interiors shall have no liability in respect of any defect arising from, fair wear and tear, wilful damage, negligence in using or caring for the goods, failure to follow the manufactures or Jade Bailey Interiors advice and recommendations, misuse or third party  alteration or repairs to the goods.

    Liability disclaimer

    • Jade Bailey Interiors liability for any claim howsoever shall not exceed the price of the goods supplied by us to the customer.
    • Jade Bailey Interiors shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Jade Bailey Interiors by statute. Jade Bailey Interiors cannot accept any liability for a failure to comply with instructions specifically stated. Goods are provided to you on approval and legal title to the goods will not pass to you until 14 days after delivery.
    • This statement does not affect your statutory rights.
    • When you place an order to purchase a product from Jade Bailey Interiors, your order represents an offer to us to purchase a product, which is accepted by us by way of a despatch note included when you receive your order. Any products on the same order, which we have not confirmed as accepted in such despatch note, do not form part of the contract.
    • Jade Bailey Interiors endeavours to check the accuracy of the information on this site. However it does not warrant that all information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.


    • Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.


    • Jade Bailey Interiors shall not be liable to any person for loss or damage that may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
    • Jade Bailey Interiors shall not be liable for loss or damage which may arise to computer equipment as a result of using this website.